The other night at work, a guest called down and told the PBX operator she was having trouble breathing. So Geary and several others in the engineering department and the manager on duty go up to the woman's room. They were unable to enter because she had the privacy latch on. They asked her if she was able to undo the privacy latch. During her attempt they hear her hit the floor.
The manager on duty rams the door with his shoulder three or four times, with no success just bruising. So Geary tells the crew, hold the latch like this and stand to the side. They did so and he kicked the door breaking the privacy latch.
Finding the woman near unconsciousness, half dressed and worried. Geary quickly started telling people what they needed to do. You calm her down, You cover her up, and you apply the oxygen. Stay calm help is on the way. When the EMS first responder arrived he had nothing to do except check her pulse, because Geary had made sure to handle the situation.
Well the next morning he was greeted by hotel employees there is the "Hero"! He was upset, "I just did my job, I'm no hero." Many were impressed though. He blew it off and continually said "I just did my job".
Today he received a letter from the resort manger that congratulated him on his calm, caring, quick actions and going above and beyond his job duties and magnifying the Four Seasons mission with his team. So, although he hates the lime light, the woman he helped is extremely grateful and I am very proud of him for using his brain and keeping his cool. Enjoy the pats on the back Geary, you deserve them, job well done and I love you! This is your second work "WOW" in a month! Way to go!! ( a "wow" is when hotel guest or fellow employee/manager brags about the wonderful service given to them or others in the hotel by an employee)
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